International Return Instructions
All purchases may be returned within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Prepare your package
Pack your return securely with the original packaging if possible, and please include your original packing slip. Note: All return items must be unworn, unwashed, and undamaged.
Drop it in the mail
Use the courier service of your choice to return your item(s) to the following address:
The Cool Club
Eerste Passeerdersdwarsstraat 74
1016 XD Amsterdam
Wait for your refund
Return parcels may take multiple weeks to be delivered at our warehouse. Once your return has arrived, please allow 1-2 weeks for your refund to be processed. We’ll send you an email once the refund is on its way.
Please note that for refunds to the original method of payment, we deduct 6 euro to cover the cost of restocking. Refunds may only be issued to the credit card, PayPal, or iDeal account used to make the original purchase.
If you have any questions, reach out to us at Support@thecoolclub.co
How to return an International gift
We offer store credit but your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to exchange an International order
We recommend that customers needing a different size or fit create a return for store credit here before returning their original purchase for a refund.
What if my items arrive damaged, defective or incorrect?
If you receive a damaged or incorrect item, contact Support@thecoolclub.co with your order number and description of the damaged item. We’ll make sure you’re taken care of.